jilhot's Privacy Policy and Data Protection

jilhot ("we", "our", "platform") provides a safe and reliable online casino and betting service for players in Bangladesh. We believe that protecting the privacy of our users is a fundamental responsibility. This privacy policy explains how jilhot collects your personal information, the purposes for which it is used, with whom it is shared, and how that information is kept secure.

This policy applies to all services on the www.jilhot.lat website, the mobile browser version, and all gaming and betting services provided through the jilhot platform. We may update this policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.

For any questions regarding your privacy, please contact us at: [email protected] — our support team is available 24/7 to assist you via live chat in Bengali.

jilhot collects the following types of information to provide services properly and to ensure security. Each type of information collected has a specific, lawful purpose.

jilhot uses your information only for the following lawful purposes. We never use information for unnecessary purposes or sell it to third parties.

• Account Creation and Management: Completing your registration, verifying login, and keeping your account secure.
• Identity Verification (KYC): Confirming age (21+), verifying national ID, and complying with anti-money laundering regulations.
• Financial Transaction Processing: Completing deposit and withdrawal processes, detecting fraud, and ensuring secure payments.
• Customer Support: Resolving your complaints and queries and providing necessary information.
• Service Improvement: Analyzing user behavior to enhance the gaming experience and develop new features.
• Responsible Gaming Support: Identifying unusual betting patterns and offering assistance to users when needed.
• Security and Fraud Prevention: Preventing account hacking, creation of multiple accounts, and bonus abuse.
• Promotional Communication: With your consent, informing you by email about new bonuses and offers — you may withdraw this permission at any time.
• Legal Compliance: Retaining information in accordance with applicable laws and regulations and providing it to authorities when required.

jilhot does not sell your personal information to third parties for any commercial purpose. However, sharing information may be necessary in certain situations to operate our services.

4.1 Service Provider Partners

We work with trusted technology partners who process payments, manage games, detect fraud, and provide IT services on our behalf. These partners may only use information in accordance with jilhot's instructions, and we have strict confidentiality agreements with them. Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other developers may receive technical gaming data.

4.2 Payment Processors

The minimum information required to complete bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment provider. These organizations have their own privacy policies that apply to their services.

4.3 Legal Obligations

We may be required to disclose information in order to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such situations, we will make every effort to notify you in advance, unless prohibited by law.

4.4 Business Transfers

If jilhot's business operations are restructured or transferred to another entity in the future, user information may also form part of that transfer. You will be given advance notice in such a situation.

jilhot uses cookies and similar technologies to improve your browsing experience and maintain secure login sessions.

• Essential Cookies: These cookies are necessary to keep login sessions active, store security tokens, and ensure the basic operation of the platform. They cannot be disabled.
• Analytics Cookies: These collect information to understand how users are using the site. This information is analyzed in aggregate and used to improve our services.
• Preference Cookies: These cookies are used to remember your language preference, display settings, and other personal preferences.
• Security Cookies: These are used to detect and prevent the creation of multiple accounts, automated bot attacks, and fraudulent activity.

jilhot follows industry-leading standards to protect your personal and financial information. Our security infrastructure has multiple layers.

• SSL / TLS Encryption: All data transfers between our website and servers are protected by SSL encryption. Check for the padlock icon in your browser to confirm the connection is secure.
• Data Encryption: Stored sensitive information, such as passwords and financial details, is held in encrypted form. Plain text passwords are never stored.
• Access Control: Only authorized staff have access to the information they need. Access logs are always retained and monitored.
• Regular Security Reviews: Our security measures are reviewed and updated on a regular basis. Potential vulnerabilities are identified and actively addressed.
• Two-Factor Verification: Additional verification steps are in place for important account changes and withdrawals to prevent unauthorized access.

That said, no digital system is 100% impenetrable. If you notice any suspicious activity on your account, please report it immediately to [email protected] or contact us via 24/7 live chat.

jilhot retains your information only for as long as necessary. Retention periods vary depending on the type of information.

• Account Information: Retained for the duration of an active account. Certain information may remain stored after account closure to meet legal obligations.
• Financial Transaction Records: Financial transaction records are retained in accordance with applicable legal requirements for anti-money laundering and tax compliance.
• Gaming History: Gaming history is retained for a set period for the purposes of ensuring fair play, resolving disputes, and monitoring responsible gaming.
• Support Communications: Customer support correspondence is retained to improve service quality and to facilitate resolution of any future disputes.
• Cookies and Session Data: Session cookies are deleted when the browser is closed. Persistent cookies can be deleted at any time from your browser settings.

As a jilhot user, you have important rights over your own information. We respect these rights and aim to fulfill them as promptly as possible.

• Right of Access: You can find out what information jilhot holds about you. To make this request, write to [email protected].
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
• Right to Object: You can request to opt out of marketing communications and profiling. This withdrawal can be made at any time.
• Data Portability: You can request to receive your information in a standard format.
• Right to Stop Marketing: Every promotional email will include an unsubscribe link, or you can stop marketing communications by sending a request to [email protected].

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We typically respond within 30 business days.

jilhot strictly prohibits all services for anyone under the age of 21. Through an age verification process at registration, we ensure that only adults can use the platform.

If we receive information that someone under the age of 21 is using our services, we will immediately close that account and delete all associated data. If a parent or guardian becomes aware of their child's unauthorised use, please notify us immediately at [email protected].

To operate our services, your information may be stored on various servers. Regardless of where information is stored or processed, we ensure that the protection standards described in this privacy policy are followed.

For data transfers to the servers of our technology partners, we execute formal data protection agreements with the relevant partners to ensure your information remains protected at all times.

jilhot reserves the right to update this privacy policy at any time. In the event of significant changes, we will:

• Send a notice to your registered email address.
• Display a clear notice on the platform.
• Update the "Last Updated" date at the top of the page.

If you continue to use the platform after the changes, it will be assumed that you have accepted the updated policy. If you do not agree with the new policy, you may request to close your account.

For any questions, concerns, or requests regarding your personal information in relation to this privacy policy, please get in touch with us.

Email: [email protected]

Our privacy and data protection team is available seven days a week, 24 hours a day via live chat in Bengali. We are committed to resolving your requests as quickly as possible.